Refund and Cancellation Policy

Cancelling before the first lesson

Changed your plans before lessons begin? Cancel at any time before the first lesson and we refund everything you paid for lessons, in full.

If your invoice includes a one-time registration fee, that fee comes back to you as well when you cancel before your matched tutor is introduced. Once a tutor has been matched and introduced to you, the registration fee covers that matching work and stays with us.

We issue the refund within 7 business days of your request.

Stopping partway through a package

You can stop whenever you like, for any reason. Lessons already taught that month are charged at the single-lesson rate, because the package discount belongs to a completed package.

Every unused lesson you paid for is then refunded in full, within 7 business days of your request.

Planning to continue with another subject? Tell us and we keep the amount as credit for your next programme instead. Credit you hold with Edustar has no expiry date.

Moving or cancelling a single lesson

Give at least 24 hours’ notice and you can reschedule or cancel any lesson free of charge, with no reason needed.

With less than 24 hours’ notice you can still move the lesson: tell us the reason and we rebook it with your tutor. A lesson cancelled late and left unmoved counts as taught. The same applies to a lesson the learner misses without notice, once the tutor has waited 15 minutes.

Those two cases are the whole of our late-change rule. There is no separate cancellation fee.

When the problem is on our side

Anything that goes wrong on our side is ours to carry. If your tutor cancels or misses a lesson, we move it to a new time at no cost and your package stays whole.

You can ask for a new tutor at any time, for any reason, and every replacement is free.

If we have not given you a tutor you are happy with within 14 days of your request, we refund every unused lesson together with the registration fee, in full, within 7 business days.

How to ask for a refund

Email edustarmy@gmail.com or message us on WhatsApp at +60 11-6770 8694. Include the learner’s name, your invoice number and the lessons you would like refunded.

We reply within 1 business day and confirm the exact amount with you before any money is sent.

When and how your money comes back

We issue every approved refund within 7 business days. A card or e-wallet payment goes back to the same card or e-wallet you paid with, as the card networks require. A payment made by bank transfer comes back by bank transfer to the account you name.

After we send a card refund, your bank usually shows it on your statement within 5 to 10 business days.

You receive the full refunded amount, with no processing or refund fee taken out. If you ask us to, we keep the amount as credit for future lessons.

What is not refunded

Four things stay with us: lessons already taught; lessons counted as taught under the 24-hour rule above; the registration fee, once a tutor has been matched and introduced and the cancellation comes from you; and the package discount for a month you stop early.

Everything else you paid for and did not use comes back to you.

Payments and your rights

You pay Edustar, and Edustar pays your tutor for every lesson taught. Always pay through your Edustar invoice and never directly to a tutor, so every ringgit you pay stays covered by this policy.

This policy forms part of our Terms of Service and works alongside your rights under the Consumer Protection Act 1999, which it leaves fully intact. If you paid by card, your right to raise a dispute with your card issuer stays in place as well.